Last updated: 11/20/2025

Thank you for choosing Alice Virtual Assistant. We are committed to providing high-quality digital-only services.
Please review our refund policy carefully before subscribing to our services.

1. Subscription & Payment

  • All services are billed in advance for the subscription period selected (weekly, monthly, or custom plans).
  • Your subscription becomes active immediately once payment is received.
  • By completing a purchase, you agree to our Terms of Service and this Refund Policy.

2. Cancellation

  • You may cancel your subscription at any time by contacting us at info@alicevirtualassistant.com.
  • Cancellations take effect at the end of the current billing cycle.
  • After cancellation, you will retain access to services until your prepaid period expires.

3. Refunds

Because our services involve time, labor allocation, and digital delivery, all payments are non-refundable once the subscription period has begun.

Refunds will only be considered in the following exceptional cases:

  • Documented, uninterrupted service unavailability for more than 72 hours caused by our internal systems.
  • A duplicate payment or billing error.

If a refund is approved:

  • It will be issued to the original payment method used for the purchase unless otherwise necessary.

We do not issue refunds for:

  • Change of mind
  • Failure to use the service
  • Partial use of a subscription period
  • Unused hours or service credits

4. Unused Credits or Tasks

  • Unused credits, hours, or tasks do not roll over unless explicitly agreed in writing.
  • Unused credits are non-refundable.

5. Digital-Only Services Disclaimer

Alice Virtual Assistant provides online digital services only.
We do not offer physical services, staffing, employment, recruitment, or in-person labor.
This ensures compliance with international payment processing standards.

6. Policy Changes

We may update this policy at any time.
Notification of changes will be provided via email or posted on our website.
Continued use of our services indicates acceptance of the updated policy.

7. Contact Us

For questions regarding this Refund Policy or to submit a refund request, contact us at:

Alice Virtual Assistant
Email: info@alicevirtualassistant.com
Address: Vlore, Vlore, Lagja Pavaresia, Rruga Shyqyri Alimerko, Albania

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