Last updated: 10/22/2025

Thank you for choosing our service. We are committed to providing you with high-quality assistance and support. Please read the following refund policy carefully before booking our services.

1. Subscription and payment

• All services are billed in advance for the subscription period selected.
• Once payment is made and the service has commenced, the subscription becomes active.

2. Cancellation

• You may cancel your subscription at any time.
• Cancellation will take effect at the end of the current billing period. After cancellation you will continue to have access to the service until the end of your paid period.
• To cancel, please contact us at [Insert contact email].

3. Refunds

• Refunds will not be issued for the current billing period once the service has started.
• Refunds may only be considered in exceptional circumstances where the service was unavailable for an extended time (e.g., more than 72 hours of uninterrupted downtime without access).
• If a refund is approved, it will be credited to the same payment method used for the original purchase, unless otherwise agreed.

4. Unused credits or tasks

• Any unused service credits or tasks at the end of your subscription period will not be refunded.
• Unused credits may, at our discretion, be carried over to the next active subscription period, but this is not guaranteed.

5. Changes to the policy

• We reserve the right to modify or update this refund policy at any time.
• If we make changes, we will notify you via email or on our website. Continued use of the service constitutes acceptance of the revised policy.

6. Contact
If you have any questions about this refund policy or believe you have grounds for a refund, please contact us at:
Alice Virtual Assistant
Email: info@alicevirtualassistant.com
Address: Vlore, Vlore, Lagja: Pavaresia, rruga: Shyqyri Alimerko