Last updated: 11/20/2025

Welcome to Alice Virtual Assistant. These Terms & Conditions (“Terms”, “Agreement”) govern your use of our website alicevirtualassistant.com and the digital services we provide.

By accessing our Website or purchasing any service, you agree to these Terms.
If you do not agree, please discontinue use of our Website and services.

1. About Us

Alice Virtual Assistant (“we”, “our”, “us”) provides digital-only virtual assistance services, including administrative support, email and calendar management, digital organization, content preparation, online research, and business coordination.

We do not provide:

  • physical labor
  • in-person services
  • recruitment, staffing, or HR placement
  • legal or financial advisory services

2. Use of Our Website

You may use our Website for lawful purposes only.
You agree not to:

  • Attempt unauthorized access
  • Interfere with the Website functionality
  • Use the Website for fraudulent or harmful activity

3. Services Provided

Our services include:

  • Virtual Assistant Services
  • Executive Digital Support
  • Email & Calendar Management
  • Project Coordination
  • Social Media Support
  • Digital Business Operations Assistance
  • Content & Presentation Support
  • Research & Reporting

All services are delivered remotely and digitally.

4. Payments & Billing

4.1 Subscription Billing

  • Services are billed in advance on a monthly or one-time basis.
  • All payments are processed securely via approved third-party payment processors.
  • We do not store full credit card details.

4.2 Auto-Renewal

  • Monthly subscriptions renew automatically unless canceled prior to renewal.
  • You authorize us to charge your saved payment method.

4.3 Refunds

  • Due to the nature of digital services, payments are non-refundable once the service has started.
  • Exceptions may apply only in cases of extended service unavailability (as outlined in our Refund Policy).

5. Client Responsibilities

By purchasing our services, you agree to:

  • Provide accurate information
  • Communicate on time
  • Not request work that violates laws or third-party rights
  • Maintain the confidentiality of login credentials

We reserve the right to cancel services if a user breaches these responsibilities.

6. Confidentiality

We maintain strict confidentiality of:

  • business documents
  • financial information
  • internal communications
  • sensitive or proprietary materials

We may sign an NDA upon request.

7. Intellectual Property

All content created by us (documents, templates, designs, presentations, etc.) becomes the property of the client upon full payment, unless otherwise stated.

We retain rights to:

  • showcase non-confidential work for portfolio purposes (unless you request otherwise in writing).

8. Service Limitations

We do not:

  • Represent clients in legal, medical, or financial advisory roles
  • Provide regulated services requiring certification
  • Act as employees; all services are provided independently
  • Manage high-risk activities or financial transactions

9. Termination

We may terminate service if:

  • You violate these Terms
  • Payment fails
  • There is abusive behavior
  • Instructions breach legal or ethical standards

You may terminate recurring services at any time before the renewal date.

10. Disclaimer

Our services are provided “as-is” and we do not guarantee:

  • specific business outcomes
  • increased revenue
  • performance results beyond our control
  • uninterrupted service availability

11. Limitation of Liability

To the maximum extent permitted by law, Alice Virtual Assistant is not liable for:

  • indirect or consequential damages
  • lost profits
  • data loss
  • delays caused by third-party tools or platforms
  • decisions made by the client based on our assistance

Maximum liability will not exceed the total amount paid for the service in the previous 30 days.

12. Governing Law

These Terms are governed by the laws of Albania.
Disputes will be resolved through arbitration unless otherwise required by law.

13. Changes to These Terms

We may update or modify these Terms at any time.
Continued use of the Website constitutes acceptance of the updated Terms.

14. Contact Information

For questions or legal inquiries:

Alice Virtual Assistant
Email: info@alicevirtualassistant.com
Address: Vlore, Albania – Lagja Pavaresia, Rruga Shyqyri Alimerko

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